Embroidery Disclaimer

Ibettink, LLC. takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.

Please examine your customization forms carefully and correct any mistakes prior to placing your order.

For custom orders + client items:

  • Ibettink, llc. is not liable for replacing or repairing any personal items supplied by the client that are damaged during the embroidery process.
  • Ibettink, llc. reserves the right to refuse client-supplied items that the seller deems to be unsuitable for the embroidery process.
  • The client is responsible for ensuring their own items are free from any defects and flaws prior to delivery to the seller.

Return Policy

  • Under no circumstances will ibettink issue returns, exchanges, or reimbursements on items that have already been monogrammed with the customization a customer ordered themselves. As per our Embroidery Disclaimer, we are not responsible for incorrectly typed information that the customer provides themselves. 
  • If an item is processed incorrectly and it was ibettink who made the error, reimbursement will be communicated between an ibettink representative and the customer. We do this on a case-by-case basis.